You have an active NDIS plan
Plan managed, self managed, or NDIA managed. We work with all three.
[ For Participants ]
From first call to first shift. Here's exactly how it works.
Engaging a new NDIS provider should feel like a conversation, not a contract. Here's our process, our eligibility, and the questions we get asked most often.
Who we work with.
You're located in our service area
Melbourne metropolitan area, including inner, eastern, western, and northern suburbs.
Your plan includes Core Supports or SIL funding
Not sure? Send us your plan summary and we'll tell you in plain English.
[ The intake ]
Our onboarding process.
We've onboarded over 200 participants this way. Here's what to expect at every stage.
01
Get in touch
A 15 minute call to understand what you're looking for and check basic fit.
02
Meet and plan
A free 60 minute planning session, at home, by video, or at our office.
03
Meet your team
We shortlist 2 to 3 support workers we think will fit. You choose.
04
Trial week
First week is a trial. If it doesn't feel right, we re match, no awkwardness.
05
Service agreement
Once you're happy, we put it in writing. Plain English. You can leave any time.
06
Quarterly reviews
Every 90 days we review what's working and what isn't. Plans change as you change.
[ FAQ ]
The questions we get most.
Don't see yours? Call or email and we'll add it.
Do I need an NDIS plan to talk to you?
No. We're happy to have an initial conversation before you have a plan, and we can point you to advocates who help with NDIS planning meetings.
What if my current provider isn't working out?
Switching providers is your right. We'll handle the transition with your old provider, including service agreement end dates and any funding handover.
Can I keep the same support worker if my hours change?
Yes, wherever possible. Rostering changes are planned with you 2 weeks ahead, and any support worker change requires your agreement.
What happens if a support worker is sick?
We send a replacement from your backup pool, workers you've already met. If we can't, we tell you immediately so you can decide what's best for the day.
How do you handle complaints?
Email us at info@echoabilitycare.com.au or fill out the contact form, and we'll get back to you within one business day. Every complaint is logged, responded to within 48 hours, and reviewed at our monthly practice meeting. You can also go directly to the NDIS Commission on 1800 035 544.
[ Ready when you are ]
Tell us what support you're looking for. We'll listen first.
A no pressure first conversation. We'll listen, answer questions, and only recommend what's actually useful for your plan.